Refund and Returns Policy

Overview

AVLI allows for returns and exchanges if you’ve changed your mind about a product. All returns and exchanges due to change of mind are subject to a 7-day return and exchange policy upon receipt of order, subject to the following terms and conditions: – Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner. – Items purchased as part of a set or a multi-item pack must be returned as a whole set. – This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

To complete your return, we require a receipt or proof of purchase.

For online orders, shipping costs associated with the return of the product will not be covered by AVLI. – Your rights under any applicable consumer law are additional to and not affected by AVLI’s return and exchange policy above.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Ask@avli.sg.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Ask@avli.sg